 The company has customers across Kent, Sussex and Hampshire |
Six employees at Southern Water are taking paid leave while an investigation into customer services standards continues. The staff were asked to go on "agreed leave", the company said on Thursday.
Ofwat and the Serious Fraud Office had been alerted to inconsistencies between performance figures reported to the industry regulator and actual levels.
Southern Water's chief executive Les Dawson said no member of staff had been suspended from work.
Customer payments
He added: "We felt it both responsible and appropriate to ask some employees to take agreed paid leave while the investigation continues."
Southern Water was forced to bring in 50 extra staff in November to deal with compensation for customers who had not received replies to inquiries or complaints within the company's guaranteed timescales.
Payments of �25 or �35 are being made to those affected.
Southern Water has 2m customers in Kent, Sussex, Hampshire and the Isle of Wight.
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