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The BBC's Rory Cellan-Jones
"It could work both ways for tax payers"
 real 28k

Thursday, 20 July, 2000, 14:17 GMT 15:17 UK
Millions of 'missing' tax records
Inland Revenue advertisement
The Inland Revenue denies records are missing
Millions of tax records have gone "missing" after the Inland Revenue suffered computer problems, it has been claimed.

But the tax service maintains it can recover the information and has already begun the process of doing so.

According to an Inland Revenue memo written last month and obtained by the magazine Computer Weekly, tax and pay details of more than five million people from the 1998/99 tax year are missing.

Now the Association of Chartered Certified Accountants (ACCA) is calling for compensation to be offered to taxpayers who are likely to be hit by the glitch.

Admits to problems

Every year companies send the Inland Revenue details of how much they paid their employees and how much tax has been deducted.

This is processed by a computer system which extracts National Insurance information and then passes on tax and pay details to a second computer system.

Tax forms
The IR says 'well-established arrangements' ensure correct tax
The details of several million people are said to be missing from the second system.

The Inland Revenue admits there are problems in sending information from one system to the other but says the details can be recovered and the process has already started.

In a statement it said: "The Inland Revenue has well established arrangements to deal with these situations and ensure that the correct information is obtained and the right amount of tax is paid."

It is vital for the Inland Revenue that the details are successfully stored in the correct system to ensure that employers have deducted the right amount of tax from their employees' pay.

The ACCA says the tax service should offer some form of compensation to those affected, in the same way that taxpayers must pay a 5% surcharge for late returns.

It says the IT problem could lead to some taxpayers having to wait for a tax rebate, or they may receive the wrong amount.

Chas Roy-Chowdury, head of taxation at ACCA, told BBC News Online: "Every year the Inland Revenue has a problems with its IT system and the processing of self-assessment forms."

"It never offers taxpayers any slack when they fail to get their tax returns in on time, so in this case it should certainly offer those affected a gesture of goodwill," he said.

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See also:

30 Oct 99 | Business Basics
Tax self-assessment
17 Feb 00 | Business
Surfers save on tax
01 Feb 00 | Business
Taxman extends deadline
01 Dec 99 | Business
Inland Revenue to get more powers
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