| You are in: UK | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Monday, 28 October, 2002, 12:32 GMT 'Can the internet help us rail commuters?' ![]() But a new website for London Underground users aims to make life a little more bearable.
Then, hey presto, if there's a delay just before you are about to travel - you get a text message or e-mail warning. It's one of the best uses of the internet I've seen in a long time and it prompted me to see what else was out there that could make life a little more bearable for us poor rail commuters. I thought I'd kick off first with Trainpain.com. This is an excellent site, not least because it allows you to let off steam and praise, depending on your mood. Not surprisingly, most visitors seem to have opted for pain. One anonymous passenger has posted hundreds of complaints, all neatly written and perfectly reasonable. In fact, he claims to have been doing it for six years without any success.
Next is National Rail's "service alterations" site which is designed to dispense up-to-the-minute information on the trains. You can gauge the optimism in this site by reading the first five bullet points: This site reflects just how depressingly badly we view the rail network in the UK. It aims to give up-to-date rail information, in my experience, it can only ever be several hours behind.
It's a great idea; the site's easy to navigate and seems to work efficiently. For a more independent picture, visit Chester-le-Track's ticketing guide. Based in Chester-le-Street, on the East Coast Main Line, the "le-Track" team not only run a brilliant web site, but a real station. They are independent and fiercely proud of it. The point of the ticketing guide is to explain in plain English the "logic" and countless anomalies of the railways' ticketing system. Not surprisingly, it's a lengthy document.
Next, I visited Network Rail. This is the website of the new "not for profit" company which recently replaced Railtrack. A bit like the rail network, it looks as though it is still under construction. It's all gloss and fine statements - the first words you see are "Efficient", "Reliable", "Safe" and "Excellent" - which butters no parsnips with yours truly. Considering they knew it was coming months ago, you have to ask why it's not finished. Overrunning works perhaps?
The Rail Passengers Council is the official route for frustrated passengers. (Just a thought - it's funny how everyone calls us "passengers" except the railway operating companies!) It's not the most exciting website, but it is easy to read and offers an insight into what the RPC is trying to achieve. Some straight talking might even help them achieve more.
Upon seeing this site, I began to wonder if there is another sub-culture who, in the small hours, dabble in unspeakably dark practices regarding rail web sites. The author laments the passing of the standard "British Railway Ticket" and introduces readers to the BR heat sensitive ticket. Apparently it's not only the railways that have gone down the tubes, it's the quality of the tickets as well. The BBC is not responsible for the content of external internet sites Got any bright ideas how the internet could help commuters? Let us know below. Your comments so far: I find First Great Western's live timetable (www.fgw.kizoom.co.uk) invaluable for telling me how late their trains are running. (Right now [1413], two out of nine trains on time from Reading to London.) I used the online "live departure boards" this morning. They claimed the trains from Cambridge to King's Cross were running on time when in fact there were 50-minute delays and cancellations. However, the current disruptions section of National Rail's service alterations site gave a much more accurate picture. At 10am on Sunday I used the "live departure board" for Waterloo, which showed almost everything on time, with just a few trains running a couple of minutes late. "Great!" I thought, "It must be just the overhead lines having problems." So I trekked in to Waterloo - to find the whole system shut down. I went back home and logged into the live departure board again and guess what? It's still showing almost every train running "on time"! Splendid ! We have the technology to allow most commuters to work from home two or three days a week thus eliminating road and rail congestion. What do they use if for ? Looking up train times and traffic information ! How many times do you get travel info too late. I have always thought rather than every radio and TV station having their own method of providing travel info with their own helecopters and planes, the resources could be pooled and centralised. Lots of room to save costs with all the duplication of effort and maybe get information in time to be useful. | See also: 30 Sep 02 | UK Internet links: The BBC is not responsible for the content of external internet sites Top UK stories now: Links to more UK stories are at the foot of the page. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Links to more UK stories |
![]() | ||
| ---------------------------------------------------------------------------------- To BBC Sport>> | To BBC Weather>> | To BBC World Service>> ---------------------------------------------------------------------------------- © MMIII | News Sources | Privacy |