BBC NEWSAmericasAfricaEuropeMiddle EastSouth AsiaAsia PacificArabicSpanishRussianChineseWelsh
BBCiCATEGORIES  TV  RADIO  COMMUNICATE  WHERE I LIVE  INDEX   SEARCH 

BBC NEWS
 You are in:  UK
News image
Front Page 
World 
UK 
England 
Northern Ireland 
Scotland 
Wales 
UK Politics 
Business 
Sci/Tech 
Health 
Education 
Entertainment 
Talking Point 
In Depth 
AudioVideo 
News image


Commonwealth Games 2002

BBC Sport

BBC Weather

SERVICES 
Thursday, 2 May, 2002, 08:00 GMT 09:00 UK
Record number of advert complaints
Scales
A slimming advert attracted most criticism
Complaints about a record number of adverts were received last year, according to the industry's watchdog.

More than 10,000 adverts came in for criticism attracting more than 12,500 complaints, said the Advertising Standards Watchdog (ASA).

The most complained about advert was a direct mailing for a slimming pill Berry Trim Plus, sent by Health Laboratories of North America, which attracted 211 complaints.


It is the responsibility of the industry to exercise self-restraint in order to secure advertising freedom in the future

Lord Borrie
The ASA described it as "one of the most flagrant and deceitful breaches of the Codes ever seen".

There was also a 50% rise in the number of complaints about internet adverts at 750.

A complaint about a text message sent to mobile phones was also upheld for the first time.

And complaints about direct mail increased by 51% to 3,106 last year.

ASA investigated more than 800 of these complaints, said its annual report.

Taste and decency

Most of the complaints were about misleading claims but 20% were about taste and decency.

More than 90% of the complaints were from members of the public rather than other companies.

Lord Borrie QC, ASA chairman, said: "If advertisers, or agencies, feel inclined to excuse themselves from a breach of the Codes on the grounds that `only one person complained', I would urge them to think again.

"The success of the system, which is watched carefully in both Brussels and Whitehall, will be judged on complaints and not complainants.

He said the industry had to exercise self restraint.

See also:

09 Apr 02 | Business
Advert featuring Byers banned
07 Feb 02 | Health
Slimming adverts 'misleading'
Internet links:


The BBC is not responsible for the content of external internet sites

Links to more UK stories are at the foot of the page.


E-mail this story to a friend

Links to more UK stories



News imageNews image