Money Box Live: Banking

BBC Radio 4's Money Box Wednesday, 14 December 2011 at 1502 GMT On Radio 4 and Online Listen to the programme Programme transcript (22 pages)

Put your banking queries and conundrums straight to the experts on Wednesday's Money Box Live.

2011 has been a busy and expensive year for the banks.

Thousands of people are owed potentially as much as £9bn in Payment Protection Insurance refunds. Are you one of them and are you yet to receive your money?

Overdraft charges, particularly unauthorised ones, continue to anger many bank customers. Are the charges unfair?

And is there anything you can do about them? What are your rights if you are in dispute with your bank?

Savers in Britain are frustrated with the continued low interest rates.

With inflation running at around 5% are the banks offering any accounts that provide you with a reasonable rate of return?

Paul Lewis and guests were here to answer your questions.

• Richard Lloyd, executive director, Which?

• Craig Donaldson, chief executive officer, Metro Bank

• Michelle Slade, Nationwide Building Society

Presenter: Paul Lewis
Producer: Fiona Woods

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