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Page last updated at 15:58 GMT, Friday, 6 May 2011 16:58 UK
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External links and helplines

If you require further information on any of the issues we raise you may find the following links useful:

TRAVEL INSURANCE

HM Treasury: Travel Insurance Review
FSA: FSA travel insurance regulation will protect consumers (May 2008)
FSA policy statement (regulating connected travel insurance)
Money Made Clear: Travel Insurance
Which?: Travel Insurance
Moneysupermarket.com: Travel insurance
ABI: Travel insurance
Biba - British Insurance Brokers' Association
ATII - Association of Travel Insurance Intermediaries
EHIC (formerly E111) forms

INDUSTRY BODIES

Abta
Identity and Passport Service
CAA - Civil Aviation Authority
Federation of Tour Operators
AITO - Association of Independent Tour Operators
BIBA Travel Advice
The Passenger Shipping Association

YOUR RIGHTS

Directgov: Consumer Rights
Abta: Consumer services
OFT - misleading holiday and travel pricing (May 2007)
Advice Guide: Package holidays
Trading Standards
BERR: DTI Travel Package Regulations
CAA: Air Passenger Rights

COMPLAINING ABOUT YOUR HOLIDAY

CAA: Problems and advice
Abta: Procedure for making a complaint
Civil Aviation Authority: Passenger rights in relation to delays, cancellations, and overbooking

CONSUMER GROUPS

Which?: Holiday & leisure
Holiday Travel Watch

INSURANCE FOR THE ELDERLY AND THOSE WITH ILLNESSES

The British Insurance Brokers' Association has a list of firms which provide travel insurance for people with permanent or recurring illness.

Biba - Find a broker
Association of Travel Insurance Intermediaries
Age UK - Travel insurance
Saga - Travel insurance

DISABLED TRAVELLERS

Directgov - Holidays in the UK for disabled people
Directgov - Travel, holidays and breaks
Accessible Travel and Leisure
Holiday Care
Can be done
Good Access Guide

TRAINS

Association of Train Operating Companies
Passenger Focus



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