card fraud rules

New rules that started in November should mean that people who lose money due to fraud on their plastic cards are reimbursed immediately unless there is clear evidence of fraud or gross negligence on their part. But one Money Box listener contacted us because his bank refused to give him back £1000 after he was mugged for his card at a cash machine. Bob Howard investigated:

This item was first broadcast on Radio 4's Money Box on Saturday, 9 January, 2010