The BBC is not responsible for the content of external internet sites

Saving and borrowing

Mortgages

SAM customers who think they may be eligible for the hardship scheme should ring 0800 023 2981 or call SAFE on 0208 630 9990.

If you have been sold HFC's payment protection insurance you will be sent a letter by them, giving a phone number to call if you are in any doubt whether your policy meets your needs.

For extra advice on what to do next or about payment protection insurance you can call the FSA consumer helpline: 0845 6061234.