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Last Updated: Thursday, 17 February, 2005, 07:21 GMT
Flight delays: could you get compensation?
interior of an Easyjet plane
A day in the life of an Easyjet plane - with Breakfast's Mike Sergeant
European rules which could give passengers hundreds of pounds' compensation for delayed or cancelled flights are being criticised by budget airlines

Many airlines such as Easyjet and Ryanair offer some tickets for well under �50. But, under the new rules, they may have to pay out as much as �170, for over-booked or cancelled flights.

  • This morning, Breakfast looks at the new compensation package and asks whether it spells the end of cheap flights

  • Our reporter Mike Sergeant brought you a day in the life of an Easyjet plane, as it criss-crosses Europe, from London, to Edinburgh and Amsterdam.

    Compensation rules

    The new rules offer various levels of compensation, if flights are delayed or cancelled. Small delays probably won't mean any compensation at all.

    If an airline bumps a passenger off a shorthaul flight because of over-booking, it will have to pay �170 - regardless of what the passenger paid for the ticket.

    Compensation for cancellation
    Flights less than 935 miles: �170
    Flights 935-2,215 miles: �272
    Flights over 2,215 miles: �415

    Long-haul passengers could get up to �415 per person if their flight is cancelled.

    Delays

    The new rules will also mean that delayed passengers could be entitled to free meals, phone calls and even overnight hotel accommodation.

    You should get some form of recompense if your flight is delayed by up to two hours (for short-haul flights); three hours for medium range flights or four hours for long-haul flights.

    If your flight is delayed by more than five hours, you're entitled to a refund of your ticket.

    What you told Breakfast
    This is great. It will force them to operate on time and think of the passengers
    Peter Hamblin, Peterborough

    Leaflets publicising the new rules will be handed to passengers at airports from today.

    But no-frills carriers have already said they're not happy, as many delays are beyond their control - and passengers are often paying much less than �170 for their tickets.

    Consumer campaigners say the new rules will make budget airlines clean up their act and treat their customers better. But the low cost carriers believe that many delays are beyond their control.

  • You can use this form to tell Breakfast what you think of the new compensation rates for cancelled and delayed flights.

    Name
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    Comments

    The BBC may edit your comments and not all emails will be published. Your comments may be published on any BBC media worldwide.




  • BBC NEWS: VIDEO AND AUDIO
    New compensation rules
    The BBC's Transport Correspondent Tom Symonds reports for Breakfast


    A day in the life of a budget airliner
    Breakfast's Mike Sergeant aboard an Easyjet plane


    Who will get compensation?
    We talked to travel journalist Alison Rice and Jan Skeels of the Low Fares Airlines Association



    SEE ALSO:
    Your Comments
    10 Dec 04 |  Breakfast
    Q&A: New air passenger rights
    17 Feb 05 |  Business


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