Dane Grant: "I returned from Venice on the Friday 22nd Dec. On arriving in the Heathrow baggage claim area, I was shocked to see so many pieces of unattended baggage."

Rebecca Bridgland: "My luggage got lost in Heathrow last week during a transfer from Edinburgh to Oslo. I arrived in Oslo with nothing and BA still don't know where my bag is."

Colin Barber: "I arrived in terminal 1 at Heathrow airport yesterday afternoon, and was appalled by the sight, which met me in the baggage reclaim area...

...there was absolutely no security - had I wanted to I could have picked up any item and walked through the green channel."