Patients are struggling to access NHS dentistry, a Citizens Advice survey shows. So what happens to those that are left stranded?
 Jim McKenzie needed emergency treatment |
At first Jim McKenzie could not work out what was wrong.
He ran his tongue along his teeth and found the sharp, jagged remnants of a tooth where his molar should have been.
The 53-year-old said: "I guess I must have been eating something hard and it broke my tooth and dislodged half the filling.
"It was lacerating my tongue. It was strange. It wasn't really painful, but I kept getting food stuck in it and knew I had to do something about it."
Mr McKenzie, from Newquay in Cornwall, had not been to see a dentist for several years and so had been knocked off the list of his family's regular surgery.
"I telephoned a dental helpline and was told there were no NHS dentist available.
 | I am at an age where my teeth are collapsing and I want to make sure I do all the preventative stuff right |
"They said the only thing I could do was ring the emergency helpline in the morning at 8.30am prompt.
"I did, but I think it was a free-for-all and by the time I got through there were no local appointments so I had to travel to St Austell 20 miles away for NHS treatment.
"When I got there, the treatment was great. It was just getting access in the first place that was a problem and I felt bad because I don't think I was a real emergency. It was not bleeding and I was not in terrible pain."
After the emergency treatment in November, he registered to be put on the local waiting list, but has still not been assigned a dentist.
"I don't know when I will get one. I don't blame my old dentist for knocking me off the list, but I just worry about not being able to find one now.
"I am at an age where my teeth are collapsing and I want to make sure I do all the preventative stuff right.
"I have said I will travel anywhere as I have a car, but I still have not had any joy.
"One dentist said there might be a space in February but there will probably be a queue a mile long."
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