 Ofcom is acting as a one-stop shop for media regulation |
Broadcasting regulator Ofcom is planning a new initiative to deal with viewer and listener complaints. It forms part of a series of measures outlined in the organisation's newly-published annual plan.
Ofcom also aims to help drive forward the switch from analogue to digital broadcasting in the UK via a programme of research and analysis.
It plans a "new approach" to the ITV licences and new digital licences for all public service broadcasting.
Replacement
Ofcom was launched on 29 December as a replacement for five media watchdogs including the Independent Television Commission and Broadcasting Standards Commission.
It was created to make the UK's media regulations more streamlined and less cumbersome, and a strategic review of public service broadcasting in television is already underway.
The new annual plan stresses the need for "suitable measures" to "support and protect" the interests of consumers - including help for those seeking redress.
Ofcom intends to ensure that broadcasters commission programmes from independent producers, and from programme-makers who focuse their efforts outside the Greater London area.
New codes or practice are planned for services such as subtitling and signing.
The organisation also says it aims to encourage the development of community radio in the UK.