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| Tuesday, 22 January, 2002, 10:15 GMT The great ratings mystery ![]() By media correspondent Nick Higham The world of television audience research is all of a twitter over the latest Barb viewing figures. First the ratings were suspended for a fortnight at start of the New Year, and broadcasters had to do without their customary overnight audience figures for big new series like ITV1's Footballers' Wives and Channel 4's Shackleton. Then, when the figures did appear, they seemed to show a big drop in viewing - and a positively disastrous performance by ITV.
Other networks also suffered: on one analysis, viewing to Channel 4 amongst its key target audience of 16-34 year olds fell 38 per cent. Ratings change The problems stem from the biggest change in the measurement of TV ratings for 20 years, which was when Barb (the Broadcasters Audience Research Board) was set up and the BBC abandoned its own street surveys of viewing and joined ITV's existing electronic measurement system. Under the modern system, a panel of thousands of homes agree to have a meter attached to every TV set in the house, recording what channels the set is tuned to and for how long; each member of the household has a button on a special remote control which they press whenever they enter or leave the room (there are also buttons for guests).
The current problems arose because for the first time ever the entire 5,100-strong panel has been changed. There have been difficulties recruiting enough homes to take part, with the result that the panel was under strength at the start of the year - only 3,800 homes. Population make-up What's more, the new panel reflects changes in the make-up of the population, like a five per cent fall in the number of 16-34 year olds, and has been changed in other ways, for instance by boosting the number of homes in London. This all helps to account for the two-week suspension, while the new system was run in and its results checked for accuracy. But it doesn't necessarily explain the very big changes in viewing patterns. Many in the broadcasting and advertising industries are sceptical: either the old ratings were wrong or the new ones are.
That could have an effect on BBC One and ITV1, whose schedules include more "appointment to view" programmes which the whole family and visitors sit down to watch together. But the audience researchers themselves insist the new ratings, like the old, are accurate and that there's nothing wrong with their figures or their methods - and that leaping to conclusions on the basis of a single fortnight's figures is ridiculous anyway.
Torrid time Does it matter? Yes. It matters to ITV, which has been having a pretty torrid time in the last 12 months - the last thing it needs is the widespread perception that its audience has fallen off a cliff. It also matters to the advertisers, who buy billions of pounds' worth of airtime on the basis of the ratings: they will find it a lot more difficult to estimate how much to buy and at what price if the ratings are all over the place, and if doubts have been raised about their accuracy. At the risk of advancing a rather metaphysical argument, it is of course possible that both old and new systems are accurate measures of "real" viewing - simply the real viewing of different members of the population.
Or we can suspend judgement in the hopes that in three months time some clearer pattern will emerge from the statistical fog. Other manufacturers are likely to bring out similar receivers. Meanwhile your e-mails on the subject of digital television have continued to come in - I hope to return to the subject in this space next week. E-mail: [email protected] A version of this article appears in the BBC magazine Ariel. |
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