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Monday, 10 July, 2000, 10:39 GMT 11:39 UK
Cloth caps to cyberspace
View of Leeds City Square in the sunshine
Leeds' proud civic tradition is be re-invented in cyberspace
By the BBC's Maria Brown

Forget cloth caps and whippets, Leeds has a new millennium image.

Once a manufacturing area heavily dependent on coal steel and the textile industry, it is now fast becoming a high-tech centre for e-commerce.

Over the past 20 years more than 100,000 jobs have been created in Leeds, and thousands more are on their way.

Leeds is a city of reinvention. The once majestic textile mills long gave way to the coal industry which in turn collapsed, leaving a willing and available workforce ready ... for the cyberage.

Ananova, the world's first virtual newsreader, whose nods and winks have won fans and even marriage proposals from as far afield as Canada to Hong Kong, is created, and programmed in Leeds.

World's first virtual newsreader Ananova
Ananova - made in Leeds
In the 'Calls Area' - a chic part of the new Leeds - media and new technology dominate. More than 10,000 people are employed in the industry which handles over a third of all the UK's internet traffic.

And most of that traffic comes into the headquarters of Energis Squared, the internet arm of its telecoms parent group Energis.

Managing Director John Beaumont, says the company's ability to handle that volume of e-mail packages is partly because of the unique qualities of the city.

"Costs are attractive in terms of property, although as the city has become more attractive, particularly office space is now starting to get not quite to London levels but it is quite high."

"I think its relatively good for commuting, so the commuting belt for people at Energis Squared its not just the greater Leeds area but people come from across the Pennines, up from Teesside and down in South Yorkshire."

First Direct is the company that brought us telephone banking in 1989.

Its 24 hour call centre is the biggest single employer in Leeds.

But with more than 20 call centres now based there, all competing for staff, First Direct's Internet and banking manager Tim Basford says the city may be becoming a victim of its own success.

"As companies look to expand they look at the cost base in a particular city if this phenomenal success rate carries on, and those costs start to increase, future decisions may be based on that cost base and other towns and cities might come into the reckoning more."

There is no doubt that Leeds is once again confident about itself, but for a city that has already seen two major industries disappear, the hope must be that the e-commerce business is here to stay.

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See also:

26 Jun 00 | Business
UK 'e-commerce leader'
08 Jun 00 | Business
UK 'faces' internet skills gap
18 May 00 | Business
The future of e-tailing
08 Jun 00 | Business
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