BBC HomepageWorld ServiceEducation
BBC Homepagelow graphics version | feedback | help
BBC News Online
 You are in: Business
News image
Front Page 
World 
UK 
UK Politics 
Business 
Market Data 
Economy 
Companies 
E-Commerce 
Your Money 
Business Basics 
Sci/Tech 
Health 
Education 
Entertainment 
Talking Point 
In Depth 
AudioVideo 
News image
Monday, 22 May, 2000, 09:00 GMT 10:00 UK
UK shoppers prove fickle
Supermarket check-out
Shoppers care more about convenience than loyalty
British shoppers do not care where they buy and are mainly looking for the best bargains, according to a report.

The How Britain Shops 2000 report by retail analysts, Verdict, says that UK shoppers are becoming increasingly price conscious, and that loyalty is not an issue.


Consumer demand and loyalty is weakening because we are an ageing population and older people spend less

Mike Goodliman, Verdict

"Shoppers are becoming increasingly promiscuous and shopping around," said Mike Goodliman, Verdict director.

Despite the numerous loyalty schemes run by supermarkets, shoppers are looking mainly for convenience when buying their groceries.

When it comes to clothes shopping, customers are "notoriously fickle and fashion-led," with consumers caring more about the kind of clothes on offer rather than the shop's name, the report said.

Price is big influence

Price is the second most important factor for consumers when they buy their food and clothes.


Shoppers are becoming increasingly promiscuous and shopping around

Mike Goodliman, Verdict

"I think what we are seeing is that consumer demand and loyalty is weakening because we are an ageing population and older people spend less than young people," Mr Goodliman said.

UK shoppers are most loyal when buying their shoes, with 81% of people polled saying their current shoe shop is the best.

And loyalty to electrical and Do-It-Yourself stores follows closely behind.

"Loyalty tends to be higher in the wants-based sector where shopping is less frequent," the report said.

The report vindicates supermarket Safeway's recent decision to scrap its loyalty cards, since UK shoppers are looking for price and convenience when doing their shopping.

Safeway says it will save �50m by abolishing the loyalty cards, and it plans to use that money to offer lower prices to draw in shoppers.

News imageSearch BBC News Online
News image
News image
News imageNews image
Advanced search options
News image
Launch console
News image
News image
News imageBBC RADIO NEWS
News image
News image
News imageBBC ONE TV NEWS
News image
News image
News imageWORLD NEWS SUMMARY
News image
News image
News image
News image
News imageNews imageNews imageNews imagePROGRAMMES GUIDE
See also:

20 Apr 00 | Business
UK shoppers return
04 May 00 | Business
Safeway scraps loyalty card
22 Oct 99 | The Company File
Loyalty cards losing appeal
Internet links:


The BBC is not responsible for the content of external internet sites

Links to more Business stories are at the foot of the page.


E-mail this story to a friend

Links to more Business stories



News imageNews image