Skip to main contentAccess keys help

BBC News
watch One-Minute World News
Last Updated: Wednesday, 5 March 2008, 10:03 GMT
Easyjet ad grounded by watchdog
Easyjet plane taking off
Easyjet had defended its advert
Budget airline Easyjet has been rapped by watchdogs over an advertisement that promised to "double the difference" if passengers found cheaper flights.

The Advertising Standards Agency said the ads broke rules on truthfulness, guarantees and substantiation, after a complaint was brought by rival Ryanair.

The adverts stated: "Book by Friday and if you find it cheaper elsewhere we'll refund double the difference."

But it only applied to a restricted selection and number of flights.

The deal was only available on flights leaving within an hour of Easyjet services, out of the same airport and to the same destination as their flights.

The ASA has said Easyjet cannot re-use the adverts, which appeared on the internet and in newspapers during summer 2007.

'Misleading'

The Luton-based budget airline said the terms and conditions were stated on each advertisement and were not misleading, and said many passengers had taken advantage of the offer.

However, the ASA ruled: "While the design and layout of the ads gave the impression the double the difference refund was easy to obtain, the very restricting terms and conditions suggested it was not.

"We also noted Easyjet had not sent sufficient evidence to show customers had been able to take up the offer. We therefore concluded the ads were misleading."

Ryanair had also complained that other adverts implied that Easyjet's flights were always cheaper than those of their rivals.

But the ASA ruled these adverts did not imply Easyjet's fares were always the cheapest, as passengers had to find a lower price on a comparable flight to take advantage of this particular offer.



SEE ALSO
Profits soar at expanding Easyjet
20 Nov 07 |  Business
Manchester to get Easyjet flights
17 Dec 07 |  Manchester
Cost rise hampers Easyjet profits
07 Aug 07 |  Business
Easyjet to charge for all luggage
03 Aug 07 |  Business
Easyjet knocks air passenger duty
07 Feb 07 |  Business
Air tax increase comes into force
01 Feb 07 |  Business

RELATED INTERNET LINKS
The BBC is not responsible for the content of external internet sites



FEATURES, VIEWS, ANALYSIS
Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit

PRODUCTS & SERVICES

AmericasAfricaEuropeMiddle EastSouth AsiaAsia Pacific