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Last Updated: Thursday, 16 March 2006, 16:22 GMT
Online grocers rapped on pricing
Tesco home delivery van
All five firms pledged to give clearer pricing information
Some of the UK's biggest supermarket chains have been criticised for failing to give clear pricing details on their online grocery operations.

It follows a study by the Office of Fair Trading (OFT), which found against Asda, Sainsbury's, Waitrose, Tesco, and dedicated online site Ocado

The OFT said all had failed to make clear that prices shown online could change before deliveries were made.

All five firms have now pledged to give better price information.

Customers have a right to clear and transparent information upfront when making their buying decisions
OFT chief executive John Fingleton

The OFT launched its probe after customers complained that prices charged on delivery could be higher than those shown when they ordered online.

The discrepancy can arise because when goods are delivered people are typically charged that day's in-store prices. These can be higher than the prices that were displayed on the day the person made their order.

Better information

"Customers have a right to clear and transparent information upfront when making their buying decisions," said OFT chief executive John Fingleton.

The five retailers have agreed to give better general price information, and to ensure that the time limits to any special price offers are clearly shown on their websites.

Online grocery shoppers are also free to reject an order upon delivery if the price has changed from when they placed the order.

Waitrose's parent company John Lewis owns a minority stake in Ocado.




SEE ALSO:
OFT probes online grocers bills
12 Dec 04 |  Business
Food stores in online sales surge
15 Dec 05 |  Business
Right up your street
09 Aug 05 |  Business


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