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Last Updated: Thursday, 1 July, 2004, 11:07 GMT 12:07 UK
BT cuts cost of telephone calls
Telephone
Telecoms companies are involved in a fixed-line price war
BT is abolishing its Standard Rate phone line package for residential customers, the latest in a price war.

Existing Standard Rate users will move to BT Together Option 1, meaning higher line rental in return for cheap calls.

Up to nine million of BT's 19 million residential customers are currently on the Standard Rate scheme.

Industry experts and competitors are upset by the move, accusing BT of anti-competitive behaviour, as customers of rival firms will have to pay more.

This is because while their cost of renting the BT phone line will go up, at the same time because they use another provider to actually make their calls they will not in turn be able to benefit from BT's new lower call charges.

Ian El-Mokadem, managing director of One-Tel, said new companies wanted a "level-playing field".

Mr El-Mokadem told Radio 5's Wake up to Money programme: "At the moment if we go to BT wholesale and ask them for a line rental product so that we can charge customers whatever we like for line rental, they will not sell that product under the same terms...In fact, they charge us more per month than they charge BT retail."

But Gavin Patterson, BT's consumer managing director, denied the move - to start from 1 July - was unfair.

"It's a totally level playing field. BT retail pays exactly the same prices as any other service provider. With this move...we are cutting prices for the majority of our customers."

Call changes

Under the old standard rate structure, calls cost 1p per minute (local) and 3.95p per minute (national); under BT Together Option 1 users are charged 5.5p for an hour-long off-peak phone call nationwide.

In addition, daytime calls fall from 3.95p per minute (local) and 7.91p per minute (national) to a flat 3p per minute.

Uswitch, a website dedicated to calculating the cost of utilities, estimates that average phone users will save �24 per year by being moved from standard rate to BT Together Option 1.

However, 2.5 million people who currently rent their phone line from BT but buy calls from another supplier will not welcome higher monthly line rental charges.

New BT Together Option 1 charges
Line rental �10.50 per month
Evenings and weekends 5.5p for up to an hour per call, 1p per minute thereafter
Daytime 3p per minute, 5p minimum call charges apply
Source: BT (Standard rate customers are being migrated to Together Option 1 )

Monthly line rental is �10.50 under BT Together Option 1 compared to �9.50 under Standard Rate.

"For the bulk of phone users the changes are positive but for customers who rent their line but use another suppliers the news isn't so good," Jennifer Evans, Uswitch spokeswoman told BBC News Online.

"BT has been clever and made itself more price competitive, while at the same time making its competitors more expensive," Ms Evans added.

Price war

Standard rate charges
Line rental �9.50 per month
Weekday evening calls 3.9p per minute (national) 1p per minute (local)
Weekend calls 1.5p per minute (national) 1p per minute (local)
Daytime calls 7.91p per minute (national) 3.95p per minute (local)
Source: Uswitch

uSwitch added that BT was still more expensive than the bulk of its rivals.

BT is fighting hard to hold on to its dominant position within the UK residential phone market.

At present, BT supplies 70% of UK homes.

Since BT announced its new pricing structure in March, 13 call providers have cut the cost of calls.

"There is a very aggressive price war taking place, with suppliers falling over themselves to cut the cost of calls. This is fantastic news for the consumer," Ms Evans said.

How the suppliers compare
Annual bill sizes for an average user
Supplier Tariff Annual Bill
One.Tel StandardUKTalk �222
Tele2 Standard �227
Just Dial Standard Online �230
Talk Talk Talk 1 �232
Sky Talk Standard �235
British Gas EveryCall �243
Tiscali Everytime Saver �243
BT Together Option 1 �244
Equitalk Direct �255
Telco Freetalk �257
Source: Uswitch (Prices as of 1 July, based on three calls a day all times of day)




SEE ALSO:
BT to charge for 1471 call return
23 Jun 04  |  Business
BT fires latest shot in price war
24 Mar 04  |  Business
Phone users miss out on savings
23 Mar 04  |  Business
BT directory calls to cost more
27 Feb 04  |  Business
Carphone targets home market
08 Oct 03  |  Business


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