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Last Updated: Wednesday, 14 April, 2004, 12:17 GMT 13:17 UK
HSBC routes calls to Philippines
HSBC bank
HSBC is to hire 500 people in the Philippines
UK banking giant HSBC is to set up a call centre in the Philippines to handle customer service and backroom operations, company officials say.

The bank will initially hire 500 people for the operation, to be based on the outskirts of Manila.

HSBC said last year that it was cutting 4,000 jobs at its UK call centres over the next three years.

"The jobs in Manila are included in that amount," an HSBC spokeswoman told BBC News Online.

'Dangerous location'

The bank already has operations in the Philippines.

"Quality telecommunications... and English-language skills... are freely available in the Philippines," said HSBC executive Warner Manning.

The Philippines is rated among the world's top 10 most dangerous countries to do business, according to statistics published this week by insurance broker Aon.

As we get comfortable, we should see unlimited potential in financial services
Rafael Buenaventura, Central bank
Philippine President Gloria Arroyo is currently struggling with separatist militant groups in the south which include the radical Islamist group Abu Sayyaf which is widely thought to have links to al-Qaeda.

Central bank governor Rafael Buenaventura acknowledged the risks as he admitted that "political uncertainties" had delayed the completion of negotiations with HSBC.

But he hoped other banks would follow the British firm's move.

"As we get comfortable, we should see unlimited potential in financial services," he said.

HSBC intends to pump "several million" dollars into the project which will be located at the Northgate Cyberzone, in Alabang, south of Manila, the firm's officials told correspondents.

The company already has service centres in India, Malaysia and China.


SEE ALSO:
HSBC to cut 4,000 UK jobs
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HSBC buys slice of Indian bank
03 Dec 03  |  Business
HSBC offers Islamic pension fund
13 Apr 04  |  Business


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