Skip to main contentAccess keys help

[an error occurred while processing this directive]
BBC News
watch One-Minute World News
Last Updated: Monday, 29 March, 2004, 23:01 GMT 00:01 UK
Warranty warning for car buyers
A driver
Car buyers have been warned by the Office of Fair Trading (OFT) to check their warranty small print or face higher garage bills.

Dealer-based extended warranties can mean that cars must be serviced at a garage belonging to the manufacturer.

The OFT is concerned that this leaves consumers having to pay far more to have their car serviced.

Last December, the OFT said car makers should lift these restrictions or face a full investigation.

Invalidation worries

More than 2.5 million cars are sold each year in the UK, which all come with a manufacturer's warranty.

Manufacturers' warranties are typically valid for one or two years after purchase and do not usually specify where a car must be serviced.

However, in practice, the extended warranty will normally be invalidated if the car is not serviced by an authorised repairer.

Dealer extended warranties normally increase the warranty to three years. They are normally valid only if the car is serviced by garages within the manufacturer's network.

Extra cost

The OFT said that since it conducted its study into the car warranty market several car makers had lifted their servicing restrictions.

Franchised dealers carry out about 90% of servicing of cars up to three years old.

On average a service carried out by a dealer costs �199 compared with �116 for an independent garage.

"Servicing restrictions, combined with confusion about warranty terms and conditions, restrict competition between garages, driving up prices and reducing choice and convenience for the customer," said Penny Boy, OFT executive director.

The OFT has issued a leaflet, available to consumers, with 10 questions to ask about the warranty before buying a new car.


SEE ALSO:
Q&A: Extended warranties
18 Dec 03  |  Business
New car drivers lose �500m a year
17 Dec 03  |  Business
Probe into new car warranties
30 Jun 03  |  Business
Car warranty crackdown
23 Jun 03  |  Business
Car dealer costs 'nearly double'
27 May 03  |  Business
Warranties face 'radical shake-up'
20 May 03  |  Business


RELATED INTERNET LINKS:
The BBC is not responsible for the content of external internet sites


PRODUCTS AND SERVICES

News Front Page | Africa | Americas | Asia-Pacific | Europe | Middle East | South Asia
UK | Business | Entertainment | Science/Nature | Technology | Health
Have Your Say | In Pictures | Week at a Glance | Country Profiles | In Depth | Programmes
AmericasAfricaEuropeMiddle EastSouth AsiaAsia Pacific