Skip to main contentAccess keys help

[an error occurred while processing this directive]
BBC News
watch One-Minute World News
Last Updated: Monday, 22 March, 2004, 12:47 GMT
20m UK shoppers 'going online'
Add to basket
Some 20 million British consumers will do their shopping via the internet in 2004, according to a report from e-commerce trade body IMRG.

The organisation, whose members include everyone from Tesco to Argos, Ikea and Lastminute.com, says UK shoppers will spend �17bn online this year.

And as purchasing over the web becomes ever more popular, it estimates that this figure will rise to �80bn by 2009.

The IMRG's members said retaining their customers was now their key priority.

Better security

In 2003 customer confidence topped the IMRG's priority list, but this has fallen to number 12 for 2004, suggesting that consumer faith in internet trading has greatly increased over the last 12 months.

The report said increased payment security was a main reason for this growth in confidence.

It also found that UK customers are leading Europe when it comes to shopping online - 27% of Britons have now bought over the internet, compared to 16% on the continent.

Laura Wade-Gery, chief executive of Tesco.com, said its own user figures matched those of IMRG.

"You only have to look at the business we did last December to see how fast we're growing," she said.

"We did as many sales in December as we did in the whole of 1998."




SEE ALSO:
Record Christmas for online shops
19 Jan 04  |  Business
Internet shopping hits new high
12 Dec 03  |  Business
E-Commerce set for Xmas bonanza
18 Nov 03  |  Business
Online shoppers bag new law
21 Aug 02  |  Business


RELATED INTERNET LINKS:
The BBC is not responsible for the content of external internet sites


PRODUCTS AND SERVICES

News Front Page | Africa | Americas | Asia-Pacific | Europe | Middle East | South Asia
UK | Business | Entertainment | Science/Nature | Technology | Health
Have Your Say | In Pictures | Week at a Glance | Country Profiles | In Depth | Programmes
AmericasAfricaEuropeMiddle EastSouth AsiaAsia Pacific