 The onus is now on holiday firms |
Holiday firms have been told by the Office of Fair Trading (OFT) to offer consumers a fairer deal. The OFT guidance illustrates the type of holiday terms and condition which will in future be deemed unfair.
Denying liability after a short period of time or unfairly limiting compensation when a holiday goes wrong are amongst the acts deemed unfair.
Firms that add surcharges not outlined in the brochure or limit cancellation rights could face OFT action.
Holiday firms will be expected to review their terms and conditions to ensure that they comply with the OFT guidelines.
Failure to comply may lead to enforcement action under the unfair terms in consumer contracts regulations, the OFT has warned.
One-Minute World News 
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