 A customer compensation scheme helped stop scams |
Complaints about mis-selling by energy firms declined in the final three months of 2003, according to the gas and electricity consumer watchdog. Energywatch said that,compared to late 2002, complaints had more than halved, to 0.54 per 1,000 customers.
Complaints about the forging of customers' signatures by individual energy sales staff dropped 62%.
Energywatch said a code of practice imposing automatic compensation for consumers had cut mis-selling.
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