If you want to find out more about benefits, or have a complaint about a welfare service, where can you go for help? There are a number of organisations that can help you. The BBC is not responsible for the content of external internet sites and can not guarantee the quality of service you will receive.
Advice UK Advice UK is a national federation of information and advice centres. ADVICE UK
12th Floor
New London Bridge House
25 London Bridge Street
London
SE1 9ST Tel: 020 7407 4070
Fax: 020 7407 4071
The Association of British Insurers The Association of British Insurers is the trade association for the UK's insurance industry, representing around 400 companies. Association of British Insurers
51 Gresham Street
London
EC2V 7HQ
Tel: 020 7600 3333
Fax: 020 7696 8999
Association of Independent Advice Centres The association is a network of advice centres in Northern Ireland. AIAC
303 Ormeau Road
Belfast
BT7 3GG Tel: 028 9064 5919
Child Poverty Action Group The CPAG promotes the relief of poverty amongst families with children. Child Poverty Action Group
94 White Lion Street
London
N1 9PF
Tel 020 7837 7979
Fax 020 7837 6414 Child Poverty Action Group in Scotland
Unit 09 Ladywell
94 Duke Street
Glasgow
G4 0UW Tel: 0141 552 0552
Fax: 0141 552 4404
Child Support Agency The agency collects and pays child support maintenance Tel: 08457 133 133
Textphone: 08457 138 924
Citizens Advice Bureau The Citizens Advice Bureau Service offers free, confidential, impartial and independent advice. The National Association of Citizens Advice Bureaux
Myddelton House
115-123 Pentonville Road
London
N1 9LZ Citizens Advice Scotland
Spectrum House
2 Powderhall Road
Edinburgh
EH7 4GB Tel: 0131 550 1000
Fax: 0131 550 1001
Community Legal Service The service is provided by the government to offer people advice on their legal rights. Community Legal Service
1st Floor
12 Roger Street
London
WC1N 2JL Fax: 020 7759 1050 Tel: 020 7759 1020
The Consumer Credit Association The Consumer Credit Association represents businesses involved in the UK credit industry Consumer Credit Association
Queens House
Queens Road
Chester
CH1 3BQ
Tel: 01244 312044
Department for Work and Pensions The government department dealing with all work and pensions related issues. Department for Work and Pensions
Correspondence Unit
Room 540
The Adelphi
1-11 John Adam Street
London
WC2N 6HT Tel: 020 7712 2171
Fax: 020 7712 2386 Child Benefit helpline : 0845 302 1444
Textphone: 0845 302 1474 Benefit Enquiry Line for People with Disabilities: This is a confidential telephone advice and information service, for disabled people, their carers and representatives. Tel: 0800 882200
Textphone: 0800 243355
Department of Trade and Industry The DTI regulates, promotes and encourages UK businesses DTI 1 Victoria Street
London
SW1H 0ET
020 7215 5000
Dial UK Dial UK is a network of disability advice groups. Dial UK
St Catherine's
Tickhill Road
Doncaster
South Yorkshire
DN4 8QN Tel: 01302 310 123
Fax: 01302 310 404
TextPhone: 01302 310 123
Disability Alliance The Alliance campaigns for increased benefits for disabled people. Disability Alliance
Universal House
88-94 Wentworth Street
London
E1 7SA Tel: 020 7247 8776
Disability Rights Commission The Commission works to eliminate discrimination against the disabled. DRC Helpline
FREEPOST MID02164
Stratford upon Avon
CV37 9BR Tel: 08457 622 633
Textphone: 08457 622 644
Fax: 08457 778 878
Disability Unit The disability unit provides information and advice for the disabled. Disability Unit
Department for Work and Pensions
Level 6
Adelphi building
John Adams Street
London
WC2N 6HT
Family Action The association provides support to Britain's poorest families. Family Action
501-505 Kingsland Road
London
E8 4AU Tel: 020 7254 6251
Fax: 020 7249 5443
Gingerbread Gingerbread is a support organisation for lone parent families. Gingerbread
7 Sovereign Close
Sovereign Court
London
E1W 3HW Tel: 020 7488 9300
Fax: 020 7488 9333
Inland Revenue The Inland Revenue is responsible for the efficient administration of direct taxes, tax credits, child benefit, national insurance contributions, student loans and National Minimum Wage enforcement. Inland Revenue
Somerset House
Strand
London
WC2R 1LB Tel: 020 7667 4001 Working Tax Credit/Child Tax Credit Helpline:
In Great Britain: 0845 300 3900 (textphone 0845 300 3909 )
In Northern Ireland: 0845 603 2000 (textphone 0845 607 6078)
Information Commissioner The commissioner is responsible for enforcing the law regarding data protection and freedom of information Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF Tel: 01625 545 745
Fax: 01625 524 510
The Institute of Chartered Accountants The Institute of Chartered Accountants is the largest professional accountancy body in Europe, with over 125,000 members. Institute of Chartered Accountants in England & Wales
Chartered Accountants' Hall
PO Box 433
Moorgate Place
London
EC2P 2BJ Tel: 0207 920 8100 The Institute of Chartered Accountants of Scotland The Institute of Chartered Accountants of Scotland represents accountants in this part of the UK. CA House
21 Haymarket Yards
Edinburgh
EH12 5BH Tel: 0131 347 0100
Fax: 0131 347 0105
Institute of Financial Planning The Institute is the professional body that represents those involved financial planning. Institute of Financial Planning
Whitefriars Centre
Lewins Mead
Bristol
BS1 2NT
Tel. - 0117 945 2470
Fax - 0117 929 2214
Institute for Fiscal Studies The institute is think-tank that analyses the UK taxation system. The Institute for Fiscal Studies
7 Ridgmount Street
London
WC1E 7AE Tel: 020 7291 4800
Fax: 020 7323 4780
Jobcentres Jobcentres offer work and benefit services across the UK. Jobcentres
Level 6
Caxton House
Tothill Street
London
SW1H 9NA
National Audit Office The National Audit Office scrutinises public spending on behalf of Parliament. National Audit Office 157-197 Buckingham Palace Road
London
SW1W 9SP Tel: 020 7798 7000
Fax: 020 7798 7070
Refugee Council The Refugee Council is the largest organisation in the UK working with asylum seekers and refugees. Refugee Council
3 Bondway
London
SW8 1SJ Tel: 020 7820 3000
Fax: 020 7582 9929
TaxAid TaxAid provides free tax advice to those who can't afford to pay for an accountant or tax adviser. Tel: 020 7803 4959
Women's Royal Voluntary Service The WRVS provides a range of support services. WRVS Head Office
Milton Hill House
Milton Hill
Steventon
Abingdon
Oxfordshire
OX13 6AD Tel: 01235 442900
Fax: 01235 861166
| 
One-Minute World News 
E-mail this to a friend 
Printable version 
UK poverty explained
BBC News
Bookmark with:
What are these?