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Last Updated:  Tuesday, 11 March, 2003, 00:00 GMT
No frills airlines victory
Buzz airline
Budget airlines are beating charter and scheduled operators in the customer satisfaction stakes, according to the Consumers' Association.

Some big charter airlines did very poorly in the survey for Holiday Which magazine.

But the proportion of members rating no-frills airlines as offering good value for money has dropped compared with two years ago, Holiday Which magazine found.

A sample of 20,000 Consumers' Association members were asked if they would recommend an airline they had used to a friend.

On average, fewer than 20% would definitely recommend charter airlines to a friend, compared with 40% who definitely recommended scheduled carriers and nearly 50% who did so for no-frills airlines.

Of the budget airlines Go, EasyJet, Buzz and bmibaby all scored 50% or higher.

However, Ryanair - which last month controversially axed jobs and routes at Buzz - only managed a satisfaction rating of 37%.

Good and bad

The airline which Consumers' Association members would be happiest recommending was Bournemouth-based short haul carrier Palmair.

Larger carriers Singapore airlines and Emirates also scored well with 80% and 77% respectively of Consumers' Association members that had travelled with these airlines saying they would recommend them to a friend.

At the other end of the scale Britannia Airways and Monarch Airlines scored poorly with only 24% and 20% respectively registering enough satisfaction to pass on a positive recommendation.

But the worse of the lot were some major charter firms - only 15% of Mytravel customers surveyed would recommend and a pitiful 8% of JMC passengers registered their satisfaction.

In total, only 10% thought their flight was poor value for money, but the proportion who reckoned budget airlines offered very good value for money dipped from 67% in 2001 to 63% in the latest survey.

"No-frills airlines are still just ahead of the pack when it comes to satisfying their customers.

"But their rivals are starting to close ranks on their crucial selling point, value-for-money, so budget airlines will need to be extra vigilant if they are to continue to steal a march on their competitors," Holiday Which editor Patricia Yates said.


SEE ALSO:
Buzz's April flights cancelled
25 Feb 03 |  Business
Q&A: Ryanair swoops on Buzz
31 Jan 03 |  Business


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