BBC NEWSAmericasAfricaEuropeMiddle EastSouth AsiaAsia PacificArabicSpanishRussianChineseWelsh
BBCiCATEGORIES  TV  RADIO  COMMUNICATE  WHERE I LIVE  INDEX   SEARCH 

BBC NEWS
 You are in: Business
News image
Front Page 
World 
UK 
UK Politics 
Business 
Market Data 
Economy 
Companies 
E-Commerce 
Your Money 
Business Basics 
Sci/Tech 
Health 
Education 
Entertainment 
Talking Point 
In Depth 
AudioVideo 
News image


Commonwealth Games 2002

BBC Sport

BBC Weather

SERVICES 
Friday, 27 July, 2001, 12:26 GMT 13:26 UK
Caribbean embraces business diversity
Barbados beach scene
The Caribbean has always been a magnet for tourists
By the BBC's business reporter Marcia Hughes

Seventeen Caribbean countries are staging a trade and investment show in London to promote the region in various areas, including trade, investment and banking.

It is the first time that such a big joint effort is being undertaken by these countries to showcase the commercial and cultural diversity of the region.

One area in particular, the telecommunications and IT sector, has seen enormous growth which has led to the rapid expansion of call centres.

The Caribbean, with its golden beaches, has always been a magnet for tourists, but now it wants to turn its attention to more hi-tech business.

Transformation

The region's economies once characterised by the more traditional sectors such as sugar, bananas and the oil and mining industries, are transforming themselves.

Information technology office
The region is diversifying its industries

"We have to bring all of our services together so that we present to the world a product that is more attractive," says Billie Miller, deputy prime minister of Barbados.

Jamaica, the third largest country in the region, is showing how that can be done.

Since it started the phased liberalisation of telecommunications two years ago and the successful auction of mobile phone licences, Jamaica has seen growth in its service sector and rapid expansion of call centres.

Jamaica now has the second highest level of foreign direct investment in the Caribbean.

Key sectors are mining, tourism, financial services and information technology.

And the service sector accounts for 60% of the country's gross domestic product.

Jamaica's success

The success of those who have already set up call centres in Jamaica, speaks for itself.

"They were able to establish a position in Jamaica in six months, it was a record time and they were thrilled that the Jamaican labour is by far the most superior to any they have met before," said Phillip Paulwell, Jamaican minister for industry, commerce and technology.

"So too has [it been] our experience in our call centres, Jamaica being the third largest English speaking country in the hemisphere," he added.

"We are quite an attractive marketplace for bright, creative, talented people."

Setting an example

Tom Phillips from Cable & Wireless is keen to step up the company's involvement in the country.

"We've seen the market liberalised and the competition come in," he said.

"We want to work with government to provide the types of facilities that have call centre business come into the islands, to have data processing offshore and provide internet access particularly for small businesses."

No doubt the other 16 countries involved in the exhibition will be hoping to emulate Jamaica's example.

 WATCH/LISTEN
 ON THIS STORY
News image The BBC's Marica Hughes reports
"Liberalisation of telecommunications as seen the sector grow."
See also:

11 Apr 01 | Business
EU and US end banana war
20 Jul 01 | Business
US eases stance on 'tax havens'
Internet links:


The BBC is not responsible for the content of external internet sites

Links to more Business stories are at the foot of the page.


E-mail this story to a friend

Links to more Business stories



News imageNews image