The CBSA oversees customs and immigration procedures

Robert Dziekanski's final moments were captured on video by another traveller and the recording sparked outrage when it was broadcast two weeks ago.

Mr Dziekanski, 40, was Polish and spoke no English. He was declared dead at the scene by an emergency medical team.

It is the first time the agency has spoken about the 14 October incident.

The agency's president, Alain Jolicoeur, expressed his condolences to Mr Dziekanski's family and said that an internal investigation had recommended a review of services provided to international travellers and those waiting to meet them.

More cameras will be installed to cover areas under the agency's control.

The video shows Mr Dziekanski being pinned down by police

The agency will also increase security and ensure that people get to customs without long delays.

The agency is also updating its list of employees who speak languages other than English and French, and reviewing interpreter services to make sure interpreters are provided as quickly as possible.

"The CBSA is committed to implementing these recommendations without delay here at Vancouver International Airport and at other international airports as appropriate, to further secure and safely facilitate travellers' entry," Mr Jolicoeur said.

Airport mix-up

The CBSA report is one of several investigations into Mr Dziekanski's death currently underway.

Mr Dziekanski, a construction worker, was emigrating to Canada to join his mother, who lived in the western province of British Columbia.

Mr Dziekanski, who had not flown before, had boarded a plane a day earlier in Germany, and arranged to meet his mother at the baggage carousel in the international terminal.

Neither of them knew the baggage carousel was inside a secure area, with no view of the public arrivals hall area, except for a short distance through sliding glass doors.

Mr Dziekanski's mother waited for him for five hours in the airport's public arrivals area but eventually went home after a call to an immigration official, who told her partner that no person fitting her son's description was in the immigration area.

After spending 10 hours in the secure part of the international arrivals area Mr Dziekanski apparently panicked when he finally emerged into the public area and could not find his mother.

Police were called when he began throwing furniture and shouting.

He died shortly after being stunned at least twice with a Taser, seconds after police arrived.

A debate about the use of Tasers - promoted as a non-lethal alternative to guns - is ongoing in Canada after a series of incidents, including the death of an inmate at a Nova Scotia prison last week.

The Canadian Broadcasting Corporation says more than 18 people have died after being stunned by a Taser in Canada since 2003.