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MONEY BOX

Presenter:	PAUL LEWIS


TRANSMISSION	1st JANUARY 2005          12.00-12.30pm        
RADIO 4



LEWIS:	Hello and welcome to the first Money Box of 
2005.  In today’s programme, we’ll be looking at the chip and pin 
revolution that may be a year late, asking where we should save or 
invest our money this year.  Samantha Washington’s with me today.  

WASHINGTON:	How would you feel if a computer rang you on 
your mobile to say your credit card may have been used fraudulently?

LEWIS:	And I went to Birmingham to check out an 
interest free loan scheme for buying contemporary works of art.

But first, the chip and pin revolution.  From today a new high tech 
system was supposed to cut down on the £400 million a year of fraud 
on credit and debit cards.  Instead of signing our card in the old-
fashioned way, we’d enter a four-digit number, our PIN.  But Money 
Box has learned that many retailers still do not have the right equipment 
to use the technology and the banks have still not upgraded 53 million 
cards, about four out of ten.  It could be into 2006 before all cards have 
the new chip and all retailers can use the PIN.  As a result, banks and 
major shops have decided that we can sign if we want to for at least 
another 6 months and probably longer.  Woolworth’s is one retailer that 
does have the new technology, but spokesman Daniel Himsworth 
confirmed, “if you can’t remember that pesky PIN, don’t worry”.

HIMSWORTH:	We still have a signature fallback.  There’s a 
period of grace while the customers and the retailers get used to the new 
system.

LEWIS:	How long is that going to last?

HIMSWORTH:	Well we’re working with other retailers, the 
British Retail Consortium, and the Chip and Pin Organisation to take a 
decision on how long we should offer that service.

LEWIS:	So if somebody comes in with a new card, they 
can’t remember their PIN, they can still sign the same as ever?

HIMSWORTH:	Absolutely, there’ll be no change for the 
customer.

LEWIS:	But some smaller retailers are less clear about 
the rules.  Peter Williams runs a convenience store in St. Albans.  He 
says he doesn’t know exactly where he stands today.

WILLIAMS:	The banks haven’t been clear at all.  There has 
been some communication over the last 18 months.  It is very general.  

LEWIS:	If you had one message or question for the 
banks, what would it be?

WILLIAMS:	Tell us how we’re going to deal with customers 
who come up after 1st January with £50 worth of goods, who say they 
don’t know what their PIN number is?  What are we going to do?  Are 
we going to refuse them or are we going to get them to sign as before?  
We don’t know.

LEWIS:	And some customers are expressing their doubts 
about the security of the new system, like Money Box listener Paul 
Bailey.


BAILEY:	When you actually put the PIN number into the 
machine, there’s no security around the machine, so although you only 
have a four figure number to input, you find that it’s probably visible by 
people standing either side of you or even some distance away, to be 
honest.  I’m sufficiently unhappy with the level of security really 
publicising the PIN number that I’m not going to use those until 
something is improved.  Some are better than others, but the general 
standard seems to be extremely low.

LEWIS:	Well with me is Sandra Quinn from Apacs, 
which is responsible for chip and pin.  Sandra, the new system starts 
officially today, but we’re still allowed to sign.  Why the delay?

QUINN:	Well there’s no delay really at all.  We’ve been 
rolling out chip and pin since October 2003 and we always knew that 
there would be some terminals and some cards not out there by this 
date.  So we’ve always allowed a period of grace, is what we call it, for 
people to get used to chip and pin and continue signing because the key 
thing for customers is service and customer service, so both banks and 
retailers are working hard to ensure we still have that.

LEWIS:	But when Money Box contacted the top 20 
retailers, one hadn’t even started to upgrade, and nine had a long way to 
go.  It’s going to be a long time before they all have machines in every 
store, isn’t it?

QUINN:	Our target was to ensure that the top 45 retailers 
had plans in place by the end of this year, and they all have now plans 
in place.  But obviously some of them are doing that at a different rate 
of pace than others partly because of their technological position.  But 
they’re all very happy with it, they’re all doing it which is the key thing, 
to ensure that our cards will be safer in the future.

LEWIS:	And why aren’t the banks getting their act 
together?  They’ve been preparing for 2 years.  Four out of ten cards 
still don’t have the right chip in them.

QUINN:	This is a massive project.  We’re talking about 
rolling out 135 million cards to 42 million cardholders.  We’ve got 80 
million cards out there.  We are still short of some people, but 
throughout this year we’ll have all the cards out there.

LEWIS:	So some time this year?  And will this period of 
grace, as you call it, last until every shop has a terminal and every bank 
card has been upgraded?

QUINN:	Any facility to switch off fall back to signature 
will be made at a stage when everybody is able to use the system and is 
comfortable using the system.

LEWIS:	So when will we absolutely have to know our 
PIN and not be able to sign any more?

QUINN:	We haven’t set on a date yet.  It works on the 
basis that when customers don’t need it, that’s when we’ll be switching 
it off.  But what we will make sure is that customers know about that 
well in advance.

LEWIS:	And what about the confusion?  Peter Williams, 
smaller shop owners, they told us that they didn’t really know the rules.  
Some of them seem to think that from today they cannot accept a card if 
people don’t know their PIN?

QUINN:	Well that’s obviously not true.  Technology will 
tell Peter’s shop that customers can continue to sign if they don’t know 
their PIN, so there are no problems there.  There’s a really good website 
on the chip and pin website for retailers, which will give them all that 
key information.  And their bank has been writing to them regularly and 
should be able to provide them with that information too.

LEWIS:	And what about security?  I mean as our listener 
Paul Bailey said, everyone can see your PIN when you enter it.  You’re 
supposed to keep that number secret.

QUINN:	Absolutely, and the first thing you need to 
realise that without your card knowing that PIN is completely useless to 
the person behind you in the queue.  And what we’ve settled for here is 
a mix between accessibility and security, so PIN pads are all very 
different but most of them are on curly wires, so draw them into your 
body and you can use that to shield your PIN.

LEWIS:	But most of them have no shields.  Anyone can 
see you do it.  Shop assistants, probably CCTV cameras are watching 
you enter your PIN.  All somebody needs to do then is get hold of your 
card and they can get access to your bank account.

QUINN:	Well the first thing you’ve got to say is that card 
fraudsters don’t target individuals in a personal way like that.  
Organised gangs do other things to get hold of our money.  They don’t 
want to be involved in personal crime in that way, so we shouldn’t 
worry.  The other thing is just keep your PIN secure.  Use the flexibility 
of these machines, draw it into your body, and you’ll have no problems 
getting used to it.

LEWIS:	And what if someone does see your PIN and 
there is a loss as a result?  Who is liable?  Is it you because you haven’t 
kept your PIN secret?

QUINN:	The cardholder shouldn’t worry at all.  We’ve 
got a guarantee under the UK banking code that as cardholders we’re 
not going to be liable for the fraud as long as we’ve not been negligent, 
and that involves writing it down as opposed to somebody in the queue 
seeing you.

LEWIS:	Sandra Quinn, thank you very much indeed.

Now chip and pin is not the only security measure being introduced to 
cut down on card crime.  Three banks are using a computer not only to 
identify unusual transactions on your card but also to call and check 
you really did make the purchase. And not a human in sight.  Money 
Box’s Samantha Washington has been finding out more.

WASHINGTON:	It’s a clever new technology developed by a 
company called Adeptra.  Lloyds, Egg and Halifax Bank of Scotland 
are already using it and it works like this.  If anything unusual appears 
on your account, you’ll be phoned – not by a person at a call centre but 
by a computer.  Your phone will ring, maybe within minutes of making 
a purchase, and you’ll hear something like this.

MESSAGE:	Hello.  Please listen to and confirm the 
following transaction that occurred recently.  Today a transaction of 
£570.00 was approved at a clothes store.

WASHINGTON:	You’ll be asked to verify your identity by 
punching your birth date into the keypad on your phone.  Then you’ll 
be asked to confirm transactions which the bank thinks might be 
suspicious.  If you don’t recognise the purchases, you’ll press 3 and be 
connected straight to your bank’s fraud department.  Adeptra’s chief 
executive, Phil Wilson, told me how his technology helps banks and 
their customers in the fight against fraud.

WILSON:	Today banks have call centres that are looking 
to try and find out about potentially fraudulent activity, but one of the 
key things they find is often they’re overloaded and unable to be able to 
reach people in a timely fashion and so one of the key concerns then is 
your card is being used out there in the big, wide world and no one’s 
able to contact you.  With some of the banks we’re working with 
currently, they’ve been able to capture up to 40, 50% more fraud earlier 
in the cycle, which is a key part of it.

WASHINGTON:	But will people be happy to talk to a computer 
rather than a person?  Phil Wilson says yes.

WILSON:	What we’ve discovered is people are very 
comfortable as they get used to this type of technology.  We’ve done a 
lot of market research and we’ve received very, very positive ratings – 
90, 95% positive experience.  And the parallel I’d probably give you 
would be 20 years ago when each of us, if we were asked the question 
how would you get cash from your bank – we’d all wait inside the bank 
to get some cash from the teller, and yet today all of us go to a 
computer in the wall and get money from an ATM machine. 

WASHINGTON:	Is he right?  Well Money Box asked some 
Christmas shoppers what they thought?

MESSAGE:	If you do not recognise this transaction, please 
press 3 and we will transfer you directly to the next available fraud 
agent.

WASHINGTON:	What do you think about that?

MALE 1:	It’s alright, it’s good.  I think this will save a lot 
of fraud with a Visa card.

MALE 2:	It sounds legitimate, but I’m not too sure.

WASHINGTON:	Would you put in your birth date and that kind 
of information?

MALE 2:	Definitely.  It’s only my birth date, isn’t it?  I 
guess if they’ve got my phone number, they probably know everything 
about me.

FEMALE:	We work very hard for our money and no one of 
us likes to lose it.  I don’t think it’s genuine. 

WASHINGTON:	And she’s not alone.  The National Consumer 
Council is also worried that these calls won’t be taken seriously.  
Suzanne Lace at the NCC is concerned that this could have implications 
for customers.

LACE:	We thought the message actually sounded like a 
scam, so if we’d been contacted, we’d have probably put the phone 
down.  Another fear I have is that if people do put the phone down and 
don’t respond to these messages, might the banks later on try and pass 
on their liability for fraud losses onto the consumer by saying that the 
consumer didn’t cooperate with them and didn’t show reasonable care?  
We do need to be reassured that consumers won’t be penalised by this.
WASHINGTON:	Money Box put this concern to the three banks 
using the system: Lloyds, HBOS and Egg.  They wouldn’t be 
interviewed, but they did tell us they had “no plans to hold customers 
liable for fraud even if they don’t respond to the calls”.  All the banks 
said they’d received very positive feedback from people who’d 
experienced Adeptra and told us they were “committed to providing the 
best possible service”.  But if you prefer the human touch, you can opt 
out of Adeptra.  Just let your bank know.

LEWIS:	Thanks, Samantha.  And if you have views 
about being called by a computer, or indeed about chip and pin, you can 
have your say on our website: bbc.co.uk/moneybox.

Now where should we put our money in 2005?  This year the stock 
market has risen, but modestly.  In September, more money came out of 
ISA’s invested in shares than went in – the first time that’s happened.  
The reason’s not hard to find.  With interest rates up, you’d have got a 
better return on your money in cash than in shares, especially when 
charges and commission are taken into account.  And of course cash is 
without risk.  House prices though had another good year – if you’ve 
got one.  If you’re trying to buy a home, things got worse with prices up 
13 or 16% while wages rose just 4%.  So what does 2005 hold?  With 
me is Justin Urquhart Stewart, director of Seven investment 
management, and Amanda Davidson, financial planning director of 
IFA’s John Scott and Partners.  Justin, what do you think we should do 
with our money in 2005?

URQUHART STEWART:  Go back to some of the basic disciplines of 
investing - remember getting away from the fashion fads that occur just 
about every single year whether we’ve had you know things like 
commodities and gold, or whether it was certain types of buy to let and 
things like that.  This year’s fashion is next year’s tank top.  I’m afraid 
it’s an old line but always true.  The key of every basic element of 
investing is first of all carrying out your planning and then that blend of 
what’s known as asset allocation.  There are five primary things we can 
invest in: property, cash, fixed interest, commodities and shares.  The 
smallest of those five is shares and in the past 5 years one went down 
and four went up, so you can ask where on earth the money went.
LEWIS:	Right.  Amanda Davidson, do you agree with 
that?

DAVIDSON:	No, I think that next year is going to be a good 
year for shares.  But I agree with what Justin says about the latest fad 
because we did some research on this to show that if you’d invested in 
the latest fads in ISA’s, you’d have done very poorly over the years.

LEWIS:	What latest fads?  What do you mean?

DAVIDSON:	Such as technology, for instance, income funds 
at the wrong time, fixed interest at the wrong time.  And they look 
fashionable at a certain time, but they plummet the next year.

LEWIS:	But isn’t it because timing is the one thing no 
one ever gets right or no one can ever get right for the future that asset 
allocation, as Justin says – spreading your risks, spreading your 
investment – is vitally important?  You seem to be more of the put it all 
in shares school.

DAVIDSON:	No, not at all.  We believe very much in asset 
allocation as well because no one can predict exactly what’s going to 
happen.  So it is important to have a spread portfolio, and within that 
there’s going to be seven asset classes that will perform better at some 
times and worse at others and that’s why it’s important to have a 
spread.

LEWIS:	And how do you do that?  What’s the practical 
way?  If you’ve only got a modest amount to save – £20, £100 a month 
– how do you actually spread it between those different classes, Justin?

URQUHART STEWART:  Well it’s very difficult to actually carry out 
individual investments like that.  What you have got now is access to 
the new style of products.  They’re called multi-managers, which 
consist of fund of funds and manager of managers.

LEWIS:	Just explain what that means.
URQUHART STEWART:  Basically a fund of funds is where you’ve 
got one overall fund, which can separate out into different risk profiles 
from defensive to more aggressive, in which it then invests in lots of 
other funds.  Now that can be a very good idea to spread out your 
investments and across different asset classes, but beware – you can 
also get double charging in these as well.

LEWIS:	Yes, so the funds it spreads it out into, some 
will be in commercial property, some will be in bonds, some will be in 
commodities like gold and things like that, some will be in shares?

URQUHART STEWART: Well that’s the idea.  However, you need to 
check beforehand actually what they do because I look at most of them 
and you tend to find that they’re in equities and fixed interest and that’s 
about it, so you need to actually understand what’s inside these things.  
But the charges on some of these ones can be absolutely horrendous.  
However, the good ones are very much better.

LEWIS:	And why do you think, Amanda, that shares are 
the place to be?  This year you could have earned more in cash, you 
take no risk and you don’t pay all these charges.

DAVIDSON:	Well that’s right, but if you believe in growth of 
businesses over the longer term then investing in equities makes sense.  
And if you look at any portfolio, such as Justin has been talking about, 
you will find that there is a good portion that is in equities for the 
future.

LEWIS:	Yes, but if you’d put your money in shares 7 
years ago, you’d just about have got your money back.

DAVIDSON:	Well yes if you were in a tracker, although there 
are of course funds that would have outperformed that over that period 
of time.

LEWIS:	Yes, but you didn’t know that in 1997, did you?  
You know that looking back.  But in 1997, you could not have told me 
which funds would have outperformed the overall index.
DAVIDSON:	No, but you’ve got to make a judgement at the 
end of the day as a professional adviser or professional investment 
manager.  Can I say also that I agree with what Justin’s saying about 
spread because it’s very important within the spread of investments to 
have markets that don’t correlate, and this is why having equities with 
commercial property and fixed interest is so very important.

LEWIS:	They tend to move in different directions at 
different times, you mean?

DAVIDSON:	They do.  They absolutely do, that’s right.  So 
you actually are reducing the overall risk, an unnecessary risk within a 
portfolio by having this spread of investments.  And any good 
investment manager should be doing that.

LEWIS:	I mean I understand the theory of what you’re 
saying, but for somebody with a modest amount of money to invest, it 
does all sound a bit complicated.  What would you do with £20 a 
month?

URQUHART STEWART: Well the first thing is you actually start 
saving right at the beginning, as I have to try and do with my daughter - 
is to try and make sure that when she’s earning any money, before she 
gets her hands on it, it goes immediately to a deposit account, and just 
literally automatically transferring that money across.  Then when it 
builds up into a more reasonable sum, then it can start going into a 
savings plan of some kind.  And very unsophisticated products to start 
with, so that people can start building up.  But there’s ever one thing … 
When you start dealing with sort of more family affairs, there’s one 
basic line to it.  If you’re planning to invest, don’t.  Invest in planning.  
There is no substitute at all to going out and getting some decent 
financial planning done.  Normally the bit we forget doing and we just 
end up buying the latest fashionable product instead.

LEWIS:	Yes, that’s easier said than done.  And I suppose 
also we should say if you have debts, pay them off first before you start 
putting your money at risk trying to get more.

URQUHART STEWART:  Well absolutely.
LEWIS:	Of course one of the things many people think 
is an investment is their house and over the last year we’ve seen house 
prices up in double digits again.  Let’s talk now to Kerry Hanson who’s 
senior economist at Nationwide.  Kerry, property has had another good 
year – if you’ve got a house that is.

HANSON:	That’s right.  2004 was a strong year for 
residential property with prices rising by just under 15%.  Although 
when we’re talking about UK property, we’re obviously talking about a 
very diverse market and we typically talk about one sort of monthly 
number or an increase in the year.  But we’ve seen strong rises of about 
sort of 25 to 30% in some Northern regions and in Wales and about 
10% in London, so a big disparity.

LEWIS:	And this is ahead of what you were predicting 
of course a year ago when I think you were predicting 9%?

HANSON:	That’s right.  The forecast we published in 
December 2003 was 9%, and the first quarter of 2004 was surprisingly 
strong and we revised that forecast up to 15% and it’s come out sort of 
in between the two.

LEWIS:	Yes.  What do you think is going to happen in 
2005?

HANSON:	Our forecast for December 2005 is that prices 
will have risen in the range of 0 to 5% and probably towards the lower 
end of that band, maybe around 2%.  And what we’ve seen really is that 
towards the latter end of 2004, the economic backdrop to the housing 
market has become slightly less favourable.  It hasn’t become 
unfavourable, but we’ve seen five interest rate rises since the middle of 
2003 and we’ve seen a year or so of relatively moderate pay growth 
when you strip out the impact of inflation and tax rises.

LEWIS:	Well we’ve seen all that before, haven’t we?  
We’ve seen very modest pay growth in the past and house prices still 
seem to shoot ahead.  Isn’t that just because of supply and demand – 
there are simply more people wanting somewhere to live than there are 
actually houses and flats for them to live in?

HANSON:	Well that’s certainly right.  There is this 
structural demand and supply imbalance in the UK housing market and 
that’s really the primary reason that we don’t expect prices to fall 
sharply during 2005.  We’re not naïve or stupid enough to say it 
couldn’t happen, but we just think the most likely out turn is that we’ll 
see more price growth during 2005.

LEWIS:	Yes, prediction’s very difficult, isn’t it, 
especially about the future?  But what do you expect on interest rates?  
Do you expect those to go up?

HANSON:	We do, we do.  We expect one more rate rise – 
probably in the spring of 2005.  But the main picture here for the 
housing market is really one of relative stability.  We’re not talking 
about large increases from where we are now or large decreases - so 
whether we get one up or one down the main story for the housing 
market, I think, is relative stability.

LEWIS:	And probably an interest rate of around 5% or a 
base rate of around 5%?

HANSON:	That’s what we’re expecting.

LEWIS:	And, Kerry, where do you think the FTSE 
index, the index of our biggest 100 companies is going to be next year?

HANSON:	Our planning view is that again the UK 
economy will be relatively strong and, given that, we’re expecting a 
moderate rise maybe of sort of 3 or 4% over the year, but nothing too 
major.

LEWIS:	So much the same as house prices.  Justin?

URQUHART STEWART:  Yes, I just think that investments next year 
– again we will have to take an impact of what’s happening in the 
slowdown in the US economy, the slowing down in China and also the 
continuing falling US dollar.  Although it may rise in the first quarter of 
next year, I don’t think we should be fooled by this.  The UK market 
itself I think actually is going to be pretty drab stuff.  Quite defensive, 
but we’ve actually worked out what we think is a sort of area where we 
end up at 4860, so it’s not much further than where we are at now.

LEWIS:	That’s your prediction for next year – 4860?

URQUHART STEWART:  Absolutely.

LEWIS:	Amanda?

DAVIDSON:	I’m much more optimistic, but then that’s 
probably my nature.  I would say that the FTSE 100, we’re looking at 
between 5000 and 5200.

LEWIS:	Right, so what 9, 10%, something like that?

DAVIDSON:	Something like that.

LEWIS:	Something like that, okay.  Well thank you all 
very much – Justin Urquhart Stewart of Seven investment management, 
Amanda Davidson from John Scott and Partners and Kerry Hanson 
from Nationwide.

Now it’s not an investment but buying an original work of art can be 
fun.  And it’s not as expensive as you may think, especially now the 
Arts Council has introduced a scheme to lend buyers up to £2000 
interest free.  I went to the New Gallery in Birmingham, one of 250 art 
retailers taking part in the scheme.  Owner Colin Addy showed me what 
he had on sale.

ADDY:	We’ve got some very famous artists displayed 
at the moment – people like Paula Rego – and some less well known 
artists alongside them: Lisa Henderson, Roger Oakes and Sarah 
Hayward, etcetera.

LEWIS:	And Paula Rego’s Peter Pan theme?



ADDY:	Yes, well for Christmas we thought it would be 
rather fun to have some of Paula’s wonderful etchings of Peter Pan 
from her Peter Pan series.  We’ve got one here with Wendy sewing 
back Peter’s shadow, which of course is always an exciting moment.

LEWIS:	And these are etchings.  They’re an edition of 
25, so you buy one of those and that’s £650 …

ADDY:	That’s right.

LEWIS:	… and that’s a fair price for an etching by a 
famous artist.

ADDY:	Absolutely, yes.  Paula has been always well 
collected and currently doing a show at the Tate in London.

LEWIS:	But even £500 or £700 might be a lot for people 
to pay out once, but there is now a scheme to help with that.

ADDY:	Yes, the scheme is called Own Art, which is a 
scheme that’s been introduced just recently.  It enables people to buy a 
work of art and pay the cost back in 10 equal instalments; and it’s 
completely interest free, so the price you see on the wall is the price you 
pay divided by 10 per month.  The scheme has been set up by the Arts 
Council England and is run in conjunction with one of the banks.  It’s a 
good scheme because as soon as the customer takes the piece of art 
away and the loan has been approved, the artist gets his or her 
proportion of the money immediately, so that helps with the cash flow 
of an artist.  Of course it’s also very good for the customer because a 
£500 painting is reduced to 10 payments of £50 a month.

LEWIS:	Now this is a loan.  It’s a loan through a bank, 
albeit at 0%.  Presumably the customers have to have a good credit 
score in order to get the loan?



ADDY:	You pretty much have to have or not have a bad 
credit record and you need to have a UK bank account and an address 
and a few things like that, but it’s not a very onerous hurdle to get over 
and almost anybody should be able to get a loan.

LEWIS:	And does it cover any work of art, or is it only 
particular kinds of art?

ADDY:	It covers art in its widest terms, so it covers 
everything from photography, painting, printing, providing limited 
editions, sculpture, glasswork, ceramics, etcetera.  The only real rule is 
that the artist has to be living and that really is because we’re trying to 
promote the arts and the artists.  Secondly, the loan has to be a 
minimum of £100 and a maximum of £2000.  You can use it to pay for 
part of the price of the picture or you can use it to pay for part or all the 
price of a number of pictures or any other sort of works of art, so you 
could have some ceramics and a painting to liven up your new house on 
the scheme.

LEWIS:	And among all these pictures in the gallery, 
have you sold any yet under the scheme?

ADDY:	Yes, we have.  In this particular exhibition 
itself, we’ve sold the one that we’re looking at now.  It’s a wonderful 
etching called Man with Dog and it’s by a Royal Academician named 
Bill Jacklin.  The price is £775 framed and so that works out at £77.50 a 
month for 10 months.  Now that’s been bought by a retired couple who 
have an interest in dogs and like the scene, and this has probably 
enabled them to buy it.

LEWIS:	Colin Addy of New Gallery in Birmingham.  
And, Samantha, a warning about health costs if you’re travelling to 
Europe from today.

WASHINGTON:	Yes, people travelling in any of the countries in 
the European Union need to complete a form called the E111.  That’s to 
get medical treatment if you have an accident or fall ill.  But the 
system’s changing from today.  Any E111 issued before 19th August 
2004 is no longer valid and in the future every member of a family 
needs a separate form.  You can pick them up from the Post Office.  But 
remember the form is not a substitute for travel insurance.  You should 
still have that as well.

LEWIS:	Thanks, Samantha.  And that’s it for today.  
Find out more from the BBC Action Line – 0800 044 044 – and of 
course our website, bbc.co.uk/moneybox, where you can contact us and 
listen to the items on the programme again.  I’m back on Monday 
afternoon with our phone-in Money Box Live – this week answering 
your top money questions.  Too late to enter our Christmas Quiz.  We’ll 
be announcing the lucky winner next weekend here on Money Box.  
Today the producer was Jessica Dunbar, the reporter Samantha 
Washington.  From them and the rest of the Money Box team and of 
course from me, Paul Lewis, have a Happy New Year.
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